Comprehensive Online Flower Delivery Terms

Florist South Ruislip: E-Commerce Flower Delivery Terms & Conditions

Introduction

Welcome to the Terms & Conditions for using Florist South Ruislip’s online flower delivery service. By placing an order on our website, you agree to be bound by these terms. These conditions apply to all customers placing orders for flower delivery within South Ruislip and the surrounding areas. Please read these Terms & Conditions carefully before making a purchase. They ensure that your experience with Florist South Ruislip is smooth, transparent, and legally secure for both parties. Should any part of these Terms & Conditions be unclear or unacceptable to you, we recommend you do not proceed with using our site or services.

1. Definitions

"We", "us", or "our" refers to Florist South Ruislip, the provider of e-commerce and flower delivery services in South Ruislip. "You" or "customer" refers to the person placing an order or making use of our online services.

2. Service Area

These Terms & Conditions apply to flower delivery orders made by customers located in South Ruislip and its surrounding areas, as specified on our website. While we strive to deliver across as wide an area as possible, there may be locations outside our standard delivery range. If you are located outside of South Ruislip or its immediate surroundings, please contact us prior to ordering to confirm delivery options and any applicable surcharges.

3. Order Process

To order flowers for delivery in South Ruislip, please follow the instructions on our website:

Select the desired floral products or arrangements from our online catalogue.
Provide accurate delivery details, including recipient name, address, and any relevant delivery instructions to ensure timely and safe delivery.
Choose your preferred delivery date and time slot, if available. Same-day delivery may be subject to cut-off times.
Complete the order form with your contact information and proceed to checkout.
Your order is only confirmed once payment has been processed and you have received an order confirmation from us.

All product images are for illustration purposes. Due to the seasonal nature of flowers, availability may vary. In the rare event of a particular flower or colour being unavailable, we reserve the right to substitute with similar items of equal or higher value, maintaining the integrity and value of the arrangement whenever possible.

4. Prices and Payment

All prices for flower arrangements and delivery services are listed in pounds sterling (£) and include applicable VAT. Prices are subject to change at any time, but updates will not affect orders already confirmed unless an error has occurred which we reserve the right to rectify in accordance with these Terms.

We accept various forms of online payment – including major credit and debit cards – as set out at checkout. Full payment is required at the point of order. By making a payment, you confirm that you are authorised to use the payment method provided. Payment processing is managed by secure third-party vendors. We do not store or retain your card details for future transactions.

If your payment is unsuccessful or declined, your order will not be processed. We are not liable for any delay or non-delivery resulting from incomplete or failed payments.

5. Delivery

We pride ourselves on prompt and professional flower delivery throughout South Ruislip and nearby locations. Delivery charges apply and will be clearly indicated during the order process. While we strive to deliver on your chosen date, delivery times are estimates only and not guaranteed. Factors such as traffic, weather, and unforeseen events may cause delays, for which we cannot be held responsible.

Deliveries are typically made to the recipient’s address supplied during checkout. Where possible, we attempt hand-delivery to the recipient. If no one is available, flowers may be left with neighbours or in a secure location at the property, and a delivery note will be left. If re-delivery or collection is required due to incorrect addresses or absence of the recipient, additional charges may apply.

6. Cancellations & Amendments

You may cancel or amend your flower delivery order by contacting us as soon as possible. As flowers are perishable and often prepared to order, cancellations or changes must be made at least 24 hours prior to the scheduled delivery time. Same-day or next-day deliveries generally cannot be cancelled or amended once they have already been prepared or dispatched.

To cancel or amend your order, please provide your order details and clear instructions. We will confirm your request as soon as possible. Refunds for cancellations made in accordance with these policies will be processed back to your original payment method within 5-10 business days. If an order has already been dispatched or delivered, refunds may not be possible except in cases of our error or product faults.

7. Returns & Refund Policy

We take the utmost care to deliver fresh, high-quality floral arrangements. On rare occasions, flowers may arrive damaged or not as described due to issues beyond our control. If you are dissatisfied with your order due to quality or workmanship, please notify us within 24 hours of delivery. We may require supporting photographs for assessment.

Upon verification, we will offer a suitable remedy, which may include a replacement, re-delivery, or partial/full refund depending on the circumstances. We reserve the right to request the return of the original goods. Returns or refunds cannot be provided for issues arising from factors outside our control, such as incorrect delivery information, recipient unavailability, or delayed collection of flowers.

8. Liability

Our liability for losses you suffer as a result of us breaching these Terms & Conditions is strictly limited to the purchase price of the product you ordered. We shall not be liable for any indirect or consequential losses, including but not limited to loss of income, business, profits, or data, in connection with your use of our site or services.

We take care to ensure the quality and freshness of our flowers for delivery across South Ruislip. However, natural products vary, and care instructions must be followed to maintain longevity. We do not accept liability for deterioration of flowers due to mishandling, incorrect storage, or failure to follow care guidance after delivery.

We make every reasonable effort to fulfil delivery requirements. However, we are not liable for delays or non-performance resulting from events beyond our control (force majeure), including severe weather, transport disruptions, governmental actions, or other unforeseen circumstances.

9. Personal Information & Privacy

Your personal information is processed in accordance with our Privacy Policy. We collect only the data necessary to fulfil your order and offer customer support. Use of your data is strictly for facilitating our flower delivery service in South Ruislip and for our internal records. We do not sell or share your details with unauthorised third parties.

10. Customer Obligations & Accuracy

You are responsible for providing accurate and complete information when placing your order, such as recipient address, contact numbers, and delivery instructions. Failure to provide correct details may result in non-delivery, for which we cannot accept liability. If you notice an error in your order, please contact us immediately.

11. Intellectual Property & Copyright

All content on the Florist South Ruislip website – including images, logos, text, and design – is the property of Florist South Ruislip or its content suppliers. Use of our content for commercial purposes or reproduction without written permission is strictly prohibited. Product images are representative and may not always exactly reflect delivered items due to seasonal variation and flower availability.

12. Amendments to Terms & Conditions

We reserve the right to change these Terms & Conditions at any time to comply with relevant laws or to reflect changes in our business or services. Any changes will be published on our website and shall take effect immediately. Continued use of our website or services constitutes acceptance of any revised terms.

13. Governing Law & Jurisdiction

These Terms & Conditions, and any contract arising from an order placed via the Florist South Ruislip website, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Miscellaneous

If any part of these Terms & Conditions is found to be invalid or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Our failure to enforce any provision shall not be deemed a waiver of our right to enforce such provision subsequently.

15. Customer Service & Contact

For any questions, concerns, or to submit feedback about your online flower delivery experience in South Ruislip or surrounding areas, please refer to the Contact page on our website. We aim to respond promptly to all enquiries with professionalism and care.

These Terms & Conditions were last updated on the date shown on our website. We recommend keeping a copy of these Terms for your own records.