Returns, Refunds & Complaints Information
Our Commitment to Fresh Flowers in South Ruislip
At Florist South Ruislip, we take immense pride in delivering only the freshest, most beautiful blooms to every home and business in our local area. As your trusted neighbourhood florist, we understand how important it is for your flowers to arrive in perfect condition and to stay fresh for as long as possible. Your satisfaction is at the heart of everything we do.
Fresh Flowers Guarantee
Every bouquet and arrangement crafted by Florist South Ruislip is backed by our Fresh Flowers Guarantee. We promise that your flowers will be delivered fresh and vibrant, ready to bring joy to your space. For optimal display and longevity, we recommend following any care instructions provided with your order.
Damaged on Arrival Policy
In the unlikely event that your flowers or arrangements arrive damaged, wilted, or in poor condition, please contact us as soon as possible after delivery. We kindly ask that you document the issue with clear photographs of the bouquet and its packaging. These images help us assess what went wrong and offer the best solution quickly.
Freshness Window
We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to our instructions. If your blooms show signs of premature deterioration within this period, let us know immediately so we can address your concerns.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival or do not meet our guaranteed freshness window, we offer two flexible resolution options:
- Replacement: We will arrange for a prompt replacement of your original order, delivering fresh flowers at no extra cost to you.
- Refund: If you prefer, we are happy to issue a full or partial refund, depending on the nature of the issue.
In cases where specific flowers or arrangements are unavailable, we may suggest suitable alternatives to ensure your satisfaction.
Complaints Process
If you have a complaint about your order or our service, we encourage you to reach out to us directly. Please provide your order details, the nature of your complaint, and any supporting information (such as photos for damaged or unsatisfactory items). Our team will investigate your complaint thoroughly and respond as quickly as possible—usually within one business day. Resolving your concerns in a fair and timely manner is our top priority.
We always strive to learn and improve, so your feedback is invaluable to us in maintaining the highest standards.
Trusted Local Florist Serving South Ruislip
Florist South Ruislip has served our local community with fresh flowers and thoughtful floral arrangements for many years. We are honoured to be the florist of choice for households and businesses in South Ruislip and surrounding areas. Rest assured that every order is prepared with care, and your satisfaction is 100% guaranteed with our trusted returns, refunds, and complaints process.
